Delivery £6.95 · FREE delivery on orders over £40
Last updated: 3 July 2026
Paws On The Cut respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it and how we use it when you visit our website or place an order with us.
Our website address is pawsonthecut.co.uk.
Paws On The Cut is an independent dog treat retailer operating online and as a roving canal-based trader in the UK.
For the purposes of UK data protection law, Paws On The Cut is responsible for the personal information we collect and use.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us through the contact details provided on our website.
We may collect personal information when you:
place an order through our website;
contact us with a question or enquiry;
create an account, if customer accounts are available;
sign up to receive marketing emails or updates; or
otherwise interact with our website.
The information we collect may include:
your name;
billing and delivery address;
email address;
telephone number;
details of products you order;
order and transaction information;
communications you send to us; and
technical information such as your IP address, browser type and information about how you use our website.
We only collect information that is reasonably necessary to operate our business and provide our services.
We may use your personal information to:
process and fulfil your orders;
arrange delivery or collection of your order;
contact you about your order;
respond to questions, enquiries or complaints;
process refunds or resolve problems with an order;
maintain business, accounting and tax records;
protect our website and business against fraud, misuse and security threats;
improve our website and customer experience; and
send marketing communications where we have an appropriate lawful basis to do so.
Under UK data protection law, we must have a lawful reason for using your personal information.
We may process your information because:
It is necessary to fulfil a contract with you.
For example, when you place an order, we need to use your name, contact details and delivery information to process and fulfil that order.
We have a legal obligation.
We may need to retain certain information for accounting, tax or other legal purposes.
We have a legitimate interest.
We may use information where it is reasonably necessary to operate, protect and improve our business, provided that our interests do not override your rights and interests.
You have given us consent.
Where consent is required, for example for certain marketing communications or non-essential cookies, you can withdraw your consent at any time.
Payments made through our website are processed using third-party payment providers.
Payment providers may collect and process information needed to complete your payment and prevent fraud.
We do not receive or store your full payment card details.
The payment provider you use will process your information in accordance with its own privacy policy.
Where your order is being delivered, we may share the information necessary to complete the delivery with postal, courier or delivery service providers.
This may include your name, delivery address and other contact information where required for delivery.
We only share information that is reasonably necessary to fulfil your order.
If you choose to receive marketing emails or updates from us, we may use your name and email address to send you news, product updates, information about where we are trading and other Paws On The Cut updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
Unsubscribing from marketing communications will not prevent us from contacting you where necessary about an order you have placed.
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and online shop to function correctly. These may be used for features such as maintaining your shopping basket, processing checkout and remembering essential website settings.
We may also use optional cookies for analytics or other purposes.
Where consent is required, optional cookies will not be used unless you choose to accept them.
More information about the cookies used on our website can be found in our Cookie Policy.
We may share personal information with trusted service providers where necessary to operate our business.
These may include:
website hosting and technology providers;
payment processing providers;
delivery and courier services;
email and communication service providers;
accounting or professional service providers; and
analytics and website security providers.
We may also disclose information where required by law or where reasonably necessary to protect our legal rights.
We do not sell your personal information.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Order and transaction information may be retained where necessary for accounting, tax and legal record-keeping requirements.
Information used for marketing purposes will be retained until you unsubscribe, withdraw your consent where applicable, or we determine that the information is no longer required.
We may retain limited information where necessary to record that you have asked us not to contact you for marketing purposes.
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
We also aim to limit access to personal information to those people and service providers who reasonably need it to operate our business.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Depending on the circumstances, you may have the right to:
ask us for a copy of the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information;
ask us to restrict how we use your information;
object to certain uses of your information;
ask for certain information to be transferred to you or another organisation; and
withdraw your consent where we rely on consent to use your information.
These rights may be subject to legal limitations or exceptions.
If you wish to exercise any of these rights, please contact us using the contact details on our website.
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office, the UK regulator for data protection.
Information about making a complaint is available from the Information Commissioner’s Office.
Our website may contain links to other websites.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by those websites before providing them with personal information.
We may update this Privacy Policy from time to time, including when we change the services, technology or providers used by our website.
The latest version will always be published on this page and the date at the top of the policy will show when it was last updated.